Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 15, 2024At RoomFinder, we are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information we receive through our platform.
Information We Collect
- Personal information you provide when creating an account (name, email, phone number)
- Profile information including photos and preferences
- Payment information processed securely through our payment partners
- Communication data when you contact us or interact with other users
- Usage data including how you navigate and use our platform
- Device information such as IP address, browser type, and operating system
How We Use Your Information
- Provide and improve our services and user experience
- Process bookings and facilitate communication between guests and hosts
- Send important updates about your bookings and account
- Provide customer support and respond to your inquiries
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations and enforce our terms of service
Information Sharing
- We share limited information with hosts/guests to facilitate bookings
- Service providers who help us operate our platform (payment processors, analytics)
- Legal authorities when required by law or to protect our users
- Business partners only with your explicit consent
- We never sell your personal information to third parties
- All sharing is done with appropriate security measures in place
Data Security
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Secure payment processing through PCI-compliant providers
- Access controls limiting who can view your personal information
- Regular backups and disaster recovery procedures
- Immediate notification of any security breaches affecting your data
Your Rights
You have the right to:
- • Access your personal information
- • Correct inaccurate data
- • Delete your account and data
- • Export your data
- • Opt out of marketing communications
- • File a complaint with authorities
Data Retention
We retain your information:
- • Account data: Until you delete your account
- • Booking history: 7 years for legal compliance
- • Communication logs: 3 years
- • Marketing data: Until you unsubscribe
- • Analytics data: 2 years in anonymized form
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.