Safety & Security
Your safety is our top priority. We've built comprehensive safety features and guidelines to ensure secure experiences for all our users.
How We Keep You Safe
Verified Profiles
All users go through identity verification including government ID and phone number confirmation.
Secure Payments
All transactions are processed through encrypted, PCI-compliant payment systems.
Community Reviews
Read reviews from other guests and hosts to make informed decisions.
24/7 Support
Our safety team is available around the clock to help with any concerns.
- Research your destination and accommodation thoroughly before booking
- Read all reviews and check the host's response rate and verification status
- Communicate only through RoomFinder's messaging system
- Never send money outside of our secure payment platform
- Trust your instincts - if something feels wrong, contact our support team
- Keep copies of important documents and emergency contact information
- Share your travel plans with friends or family members
- Report any safety concerns immediately to our 24/7 support team
- Verify guest identity through our platform before confirming bookings
- Set clear house rules and communicate them upfront
- Install smoke and carbon monoxide detectors in your property
- Provide emergency contact information and local emergency numbers
- Consider security cameras in common areas (disclosed to guests)
- Keep your property well-maintained and address safety hazards promptly
- Have a first aid kit and fire extinguisher readily available
- Report any concerning guest behavior to our support team
Trust & Safety Policies
We maintain high standards for behavior and interactions within our community.
- • Respectful communication
- • Accurate listing information
- • No discrimination or harassment
- • Compliance with local laws
Our multi-step verification helps ensure authentic users and listings.
- • Government ID verification
- • Phone number confirmation
- • Email address verification
- • Property documentation for hosts
We have dedicated teams and processes to handle safety incidents quickly.
- • 24/7 safety hotline
- • Rapid response protocols
- • Investigation procedures
- • Account suspension capabilities
Emergency Contacts
United States
United Kingdom
European Union
Australia
If you encounter any safety concerns or emergencies, contact us immediately. For life-threatening emergencies, always call local emergency services first.
Additional Resources
Comprehensive guide covering travel safety tips, destination research, and emergency preparedness.
Read GuideLearn about our Host Guarantee, insurance options, and property protection measures.
Learn MoreDetailed community standards and guidelines for maintaining a safe, respectful platform.
View Guidelines